Murray Banks
Murray Banks is one of the nation's foremost speakers in the areas of stress, wellness and lifestyle. He has a unique ability to make the topics of stress and wellness both humorous and inspiring.
At the same time he was garnering educational honors, he was winning his first of four national championships in the triathlon. In 1984 he took a leave from teaching to write a book and train for the Ironman Triathlon World Championship. He finished the book, was one of the top finishers in the World Championship, and then combined his passions to create outstanding presentations that led him to become one of the nation's most sought after inspirational speakers in the area of lifestyle and its impact on work performance.
Today he works with corporations throughout North America to help professionals regain the wellbeing, adaptability, enthusiasm and stamina that are so critical to quality performance in today's workplace! Murray lives in the beautiful Green Mountains of Vermont with his wife Jane and sons Jeff and Steve.
PERFORMANCE UNDER PRESSURE is Murray's signature topic and as an honored educator and world champion athlete, he knows something about performance! His long time success as a speaker comes from his unique skill in making the audience a part of the presentation... always interactive, incredibly humorous and full of stories that connect our work performance to our personal lives.
PERFORMANCE UNDER PRESSURE
Quality In Our Work, Balance In Our Lives
Most of your users are the nuts & bolts of their operation. Their work is challenging, stimulating and rewarding… and, stressful, frustrating and draining! They are often between the proverbial “rock and a hard place” aware of the profit/service side and pushing their colleagues and themselves to always do more and meet goals. There is rarely a “normal” day except that they normally work under pressure.
Murray will zero in on how to push ourselves to ensure a passionate focus on our work; to keep our lives in balance so we can perform well under pressure day in, day out; to use the 10/90 Rule to keep our focus on performance; and to spread optimism and enthusiasm to our colleagues and customers.
We all want to be at our best every day… enthusiastic, energetic and hard working. Our attitude and the quality of our work will hinge on our lifestyle, because our lives come to work with us and leak out all day! Murray presentation will help us hone our skills for balancing hard work with wellbeing, focus with fun, fatigue with rest and pressure with performance.
WE WANT YOU BACK! CREATING A CULTURE OF EXUBERANT GUEST SERVICE
A presentation for your front line guest service team
Nothing can impact a guest like a staff with a can-do, enthusiastic mindset! But it's a lot more than just saying, "Have a nice day!" It is a focused effort by each person for the full length of his or her shift.
Technical training in guest service is valuable.... but the ultimate criteria in service to your guests are the attitude of the person providing the service! While your staff is on site all day, every day, your guests are only here for a short time and they expect the best! Murray will train your staff to stay focused and positive even while doing tedious tasks or under pressure at peak times!
Through his incredible visuals, great resort stories and infectious humor, Murray will drive home the point that attitude, self-motivation, body language, eye contact, name recognition, positive attitude, taking care of details, a sense of humor, problem solving, and outlook on life are critical to exuberant quest service!
Then he will teach your staff how to avoid "Psychosclerosis," when to go to the "B.A.R.," why they should be "Lava Lamp" employees, and the necessity of using the "Richter Scale Of Stress" in challenging situations. These are specific guest service skills for handling challenges, dealing positively with difficult people, keeping energy high and using teamwork to provide topnotch service!
THE TROUBLE WITH THE FUTURE IS.... IT’S NOT WHAT IT USED TO BE!
Quality In Our Work In Changing Times!
In a world of change, most of us like stability and consistency. We often work in a most rhythmical environment… nearly every day the same schedule, even going to the bathroom! But our global economy requires constant change, so we are being moved out of our comfort zone and we must be agile, fluid and turn-on-a-dime flexible!
Leadership is critical to morale, spirit and teamwork in times of change. As our baby boomers work their way toward retirement and young, new colleagues fill our payrolls, we have a terrific opportunity for innovation, teamwork, mentoring and sharing. All levels of leadership will be instrumental in setting the climate for continuous improvement and inspiring their teams to be resourceful, innovative and adaptable.
Murray will explain why change is so difficult for many people, and teach us how to move folks out of their comfort zone to continually innovate rather than react to mandates. He will teach his “LAVA LAMP” philosophy, share four tips for focused meetings, help us prevent “PSYCHOSCLEROSIS” and “GROUP GRIPING” and humorously drive home the point that our optimism, adaptability and proactive mindset are the models our colleagues will follow.
THE TROUBLE WITH THE FUTURE IS.... IT’S NOT WHAT IT USED TO BE!
Leadership And Teamwork In Times Of Change!
In a world of change, most of our colleagues like stability and consistency. They often work in a rhythmical environment... nearly every day the same schedule, even going to the bathroom! But our global economy requires constant change, so they are being moved out of their comfort zone and we must both challenge and support them.
Leadership is critical to morale, spirit and teamwork in times of change. As our baby boomers work their way toward retirement and young, new colleagues fill our payrolls, we have a terrific opportunity for innovation, teamwork, mentoring and sharing. All levels of leadership will be instrumental in setting the climate for continuous improvement and inspiring their teams to be resourceful, agile, fluid and turn-on-a-dime! Murray will explain why change is so difficult for some of our colleagues and how we can move them out of their “Comfort Zone.” Murray will teach his “LAVA LAMP” philosophy, help us prevent “PSYCHOSCLEROSIS” and “GROUP GRIPING” and humorously drive home the point that our optimism, adaptability and proactive mindset are the models our colleagues will follow.
