800.443.9979

T. Scott Gross is a master at removing mystery. His ability to communicate complex ideas simply comes from years of hands-on training, primarily in the hospitality industry. When not speaking at conferences and conventions, Scott handles the day-to-day operations of one of the nation's most unique service training companies. T. Scott Gross & Company is today's model for tomorrow's corporations and gives Scott the real-life business involvement he needs to keep his presentations fresh, alive and relevant.

Scott is best known for his high-energy platform skills. His gentle humor keeps audiences laughing while they learn handfuls of practical ideas. Whether speaking to a corporation or national association, Scott is a storyteller extraordinaire, comfortable with audiences of any size. He is most at home with professionals who have high customer contact.

Although Scott considers himself to be a lifelong restaurateur, today he spends time writing, speaking and enjoying his association with a dedicated team of service management experts. The "& Company" part of T. Scott Gross is an eclectic mixed of talented speaker-trainer-video producers who, like Scott, share a passion for hands-on training and practical solutions to real world problems.

Scott has turned his skills as a scriptwriter and platform performer into fun-to-read books.

- POSITIVELY OUTRAGEOUS SERVICE: New and Easy Ways to Win Customers for Life
- WHEN CUSTOMERS TALK: Smart operators listen!
- WHY SERVICE STINKS: And exactly what to do about it!
- BORROWED DREAMS: Building and leading high performance teams

SPEECH TOPICS

"MicroBranding" will teach you how to create, build, manage, and protect a powerful personal or local brand. "MicroBranding" is the simple (just not easy) process of owning a tiny corner in the mind of someone you want to impress. It could be your spouse, your boss, or your customer. The truth is, if they know your name at all...you already have a brand. It's also true that few of us actively develop and manage our brands.

"Extreme Performance"
The American Spirit Goes to Work! The roughest, toughest jobs on the planet and what T. Scott Gross learned from them.

"Positively Outrageous!" When Wal~Mart wanted 3500 of their top managers inspired and motivated at seven in the morning they knew exactly who to call! When Ford wanted a better idea for their customer service reps from around the world they got their idea! And when SEARS wanted to show off their softer, maybe funnier side, there was just one guy to teach them how! What doAmerican Honda, FEDEX, Maytag and many of the nation's leading businesses have in common?